What to include
- What you were trying to do.
- Which step showed the problem.
- The message you saw, without private paths.
- Whether you could repeat it.
Human help, without uploading your file
How can we help?
Email us if you have a problem importing, comparing, purchasing, or saving. We don't need your recording to begin diagnosing the issue.
Official support channel
Contact us by email.
support_audiorescue@consultor.com.esIf you have the app installed, we recommend opening Audio Rescue → Settings → Contact Support. The email automatically includes the iOS version and app version/build, and you can edit it before sending.
Prepare support emailTo resolve it more effectively
Useful information.
What not to include
- Don't send passwords or payment details.
- Don't attach the source audio or video.
- Don't share confidential content.
- Don't include complete file paths.
Quick help
Before you write.
The app can't open my file
Check that it has finished downloading from iCloud, contains a compatible audio track, and that the iPhone has free storage. If it continues, contact us with the format name and displayed message, without sending the file.
I don't hear a clear improvement
Compare Original and Repaired at the same position; you can listen to the complete file before paying. Some files already sound good or have problems the app cannot improve. For speech with steady noise, such as air conditioning or a vacuum cleaner, try “Reduce background noise” and compare again. Results depend on the recording.
Saving failed after I purchased
Don't purchase again immediately. Return to the result and use the save option again: Audio Rescue preserves the result authorization when saving hasn't been confirmed.
How do I restore Unlimited Forever?
Open Settings or the purchase panel and choose “Restore Purchases” while using the Apple Account that made the purchase.
Can I ask you to delete an email?
Yes. Reply in the same conversation or email with the subject “Audio Rescue privacy.” See retention and rights in the Privacy Policy.
Your file stays yours.
The support email never attaches media automatically. You decide which text to send.